Local Council Roads Innovation Group (LCRIG) council member, Shropshire Council has been shortlisted for a national innovation award at the Local Government Chronicle (LGC) Awards 2024, in recognition of their new ‘mixed economy’ highway maintenance model.
An important part of the council’s ‘mixed economy’ model is the Innovation Procurement System – developed by LCRIG, in partnership with Crown Commercial Services and supported by the Department for Transport. Shropshire Council was the first council in the country to support and use the LCRIG IPS, designed to remove barriers to innovation and provide a flexible and fully compliant procurement route for Local Authorities.
As a result, a new ‘mixed economy’ model of highway maintenance was introduced, which saw the council review its existing highways maintenance contract with Kier, launch new in-house operations and energise the local supply chain.
By 2020 the council’s previous approach to highways maintenance had resulted in a backlog of 19,000 potholes and other defects on the council’s roads.
The new approach has resulted in:
- 75% reduction in the cost of repairs between 2019 and 2023 – saving £1.4m per year. Whereas 90% of repairs were temporary in 2019, 90% are permanent in 2023.
- A reduction in the backlog of pothole repairs from 8,576 in 2020 down to 2,122 in 2022.
- A fall in drainage complaints from 1,000 in 2020 down to below 150 in 2023.
- Residents have recognised the difference the new model has made – year on year, public satisfaction in highways is up 25%, according to the National Highway and Transport Public Satisfaction Survey.
Dan Morris, Shropshire Council’s Cabinet member for highways, said: “Shropshire is a large, rural county with 3,206 miles of roads – long enough to stretch from London to New York – and well-maintained highways are critical to so many aspects of life.
“In 2020 Shropshire’s road network, crucial for county prosperity, faced a crisis: mounting pothole backlogs, poor repairs and severe budget strains. Our sole provider contract model became both unfulfilling and unsustainable.
“A strategic overhaul was essential. We pioneered a ‘mixed economy model’ and formed ‘find and fix’ in-house teams for local, reactive services, complemented by an in-house drainage team and contracts with local providers. We realigned our core contractor to leverage their strengths.
“The result is a responsive, sustainable repair strategy, substantial savings, enhanced investment in Shropshire’s highways and a ground-breaking model for local government.”
Andy Wilde, Shropshire Council’s Interim Assistant Director, Highways & Transport said: “Our model not only yields savings and enhances responsiveness, it has also bolstered local SMEs and has the potential for greater community engagement by increasing grant money to enable town and parish councils to take on local highways maintenance activities. The savings generated have allowed more resources to be diverted to other tasks and greater levels of spend on preventive maintenance.
“Our approach has garnered growing nationwide interest from other highways authorities at an opportune time with many coming to the end of existing contracts. We believe our model can and will be replicated by other councils, delivering huge benefits across the country.”
At Strictly Highways 2023, Andy took the stage to share a transformative journey marked by innovation and collaboration through procurement.
You can find out more about Shropshire Council’s innovation journey and watch Andy’s presentation on demand here.
Image – Shropshire Council