Oxfordshire residents asked to report local road problems

Oxfordshire County Council wants ‘super-users’ to report problems on the roads in order to enable faster fixing of potholes, damaged kerbing and drains.

The local authority currently has a number of active “Super-Users” across the county and would like to see this grow.

For a number of years Oxfordshire CC has been using Fix My Street to enable residents and its own staff to report problems on the roads and to give updates on progress.

In the last year, from 1st September 2019 to 1st September 2020, 4,582 repairs have been made in response to reports made through the online system.

Anything added to Fix My Street by members of the public results in a council highways inspector visiting the site and assessing each problem to see if a repair is needed according to set criteria. If it is, they then place an order for the work to be done.

The county council is calling on residents to put themselves forward to train and volunteer as “super users” who will be able to help speed the process up.

Under the scheme people will be given training in identifying and assessing things like potholes, blocked drains and damaged signs along with guidance on working safely on the roads, they will be authorised not only to make reports but also to order repairs to be carried out.

County Councillor Liam Walker, Cabinet member for highways delivery and operations, said: “Volunteers play a vital role in many different areas in Oxfordshire and help to keep the county vibrant.

“People see things in their local community and want them to be fixed. For a long time, there has been a perception that only the council can do certain things, but that’s not the case anymore.

“With training, support and some minimal resources we can unleash a great deal of enthusiasm in Oxfordshire with people helping to make a huge difference.

“This is about making the process of putting things right quicker and more efficient and I hope people from across the county will get in touch soon so that we can schedule training.”

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