Reinstatement defects – investigation and solution

Status Ongoing

Location North West

Project requirement Investigate the reasons why Gallagher were underperforming and receiving high numbers of internal defects off their Utility client.

Services supplied CB responded by providing a Street works expert who would initially inspect numerous reinstatements and identify common defects. Following this, we spent time with dig teams, backfill teams and reinstatement teams, where we would watch their procedures and approaches to work. We highlighted some issues and reported to management. The next step was to spend time with the teams once more but this time we would educate and reinforce the correct techniques to avoid future defects and remain compliant.

Outcomes Defect numbers have gone down and quality has improved.