We are a specialist customer experience consultancy with a background spanning 30 years of experience in infrastructure services, working for tier one suppliers at the sharp end of service delivery.

What we do

Our extensive experience of contracting in the public sector has given us an in-depth and politically sensitive understanding of the public sector dynamic, putting us in a unique position to help Authorities and the supply chain meet changing demands.

The public services sector is changing: transparency, value for money, and services designed and delivered with the end-user in mind are essential if we are to rebuild trust in private/public sector relationships and deliver network improvements whilst keeping disruption to a minimum. We know that creating an industry-wide customer-focused approach will be key to future success as we adapt to new technology and develop the integrated transport network our customers demand. We also know that customer-focused services are more efficient, delivered right first time, give value for money, and provide safe working environments for front-line staff and the end-user.

We create first-class customer reputations by providing the framework and rigour so your clients and end-user customers consistently value and advocate what you do.  Our customer experience strategies are tailored to your needs and desired outcomes – delivering sustainable improvements and long-lasting culture change.

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Members of LCRIG are also provided with a Member Profile. This service provides each member with the opportunity to share their organisation’s details, job opportunities, news, videos and links to key information. Members are also able to request for LCRIG to facilitate communication between members and the wider highways community.

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